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Home / Privacy beleid


Privacy statement Star Remedies B.V.
When you are active on this website or contact Star Remedies B.V. , you sometimes share personal data with Star Remedies B.V.

Star Remedies B.V. handles this information with care and complies with applicable laws and regulations. These laws are about storing and using your personal data. In this privacy statement we explain which data Star Remedies B.V. collected from you and what Star Remedies B.V. with this data.

This privacy statement applies to all interaction between you and Star Remedies B.V., the method of communication does not matter.

Star Remedies B.V., located at Sloterweg 150 in Badhoevedorp, is responsible for processing the personal data as stated in this privacy statement. You can send questions or comments regarding your privacy to

What is personal data?
All data that says something about you and can be used to identify you is personal data. Consider for example your name, your contact or address details and your citizen service number. Some of these data such as ethnic origin, religion or criminal history are special personal data.

Special personal data
Star Remedies B.V. does not process special personal data.

Personal data of persons younger than 16 years of age
Star Remedies B.V. does not intend to process personal data of persons under the age of 16. Star Remedies B.V. however, cannot check whether a visitor to our websites and servers is older than 16 years. If you are convinced that we have collected personal data from a minor without the consent of a parent or guardian, you can contact us at and we will remove this information.

When does Star Remedies B.V. your personal data?
1. To help you if you have questions.
Star Remedies B.V. would be happy to help you if you encounter something or a question for Star Remedies B.V. have. You can Star Remedies B.V. call, e-mail, fill in a form or send a letter. To help you further, we store a number of data from you. That way we know who you are and Star Remedies B.V. also find what we were talking about at the next contact.

If you ask for Star Remedies B.V. then we store the following information about you:

– N.A.W. data (Name, Address, City)
– E-mail address
– Telephone number
– Your message

The storage of this data falls under the legal basis; legitimate interest.

2. To execute an agreement and to be able to make agreements with you.
If you at Star Remedies B.V. If you purchase products or services, you naturally want to be well served and receive what you have requested. Star Remedies B.V. stores the following data for the execution of an agreement:

– N.A.W. data
– E-mail address
– Telephone number

The storage of this data falls under the legal basis; implementation of the agreement.

3. To be able to process the request for a therapy consultation.
If you have a therapy remedy from Star Remedies B.V. have requested, we will store the following data:
– N.A.W. data
– E-mail address
– Telephone number
– Date of birth
– Insurance details + policy number

The storage of this data falls under the legal basis; permission.

4. To be able to invoice & collect you.
The services you purchase or services must of course also be paid for. If you do not do this, then Star Remedies B.V. a collection process. In connection with invoicing & collection, we store the following information about you:
– N.A.W. data
– E-mail address
– Telephone number
– Date of birth (in case of therapy consultations)
– Insurance details + policy number (in case of therapy consultations)
– Chamber of Commerce number
– VAT number
– IP address (in the case of an intra-Community delivery)

The storage of this data falls under the legal basis; legal obligation.

5. To save account information and your orders.
A Star Remedies B.V. account gives you insight into previous orders, returns and your personal data. This is useful to process your next order faster.

We can store the following data in your account:
– N.A.W. data
– E-mail address
– Clientnumber
– Telephone number
– IP address (in the case of an intra-Community delivery)
– VAT number
– Iban number
– Password
– Order and invoice information

The storage of this data falls under the legal basis; implementation of the agreement and permission.

6. To keep you informed of changes to our services.
When we make changes to our services, general terms and conditions, privacy statement or other important matters, we would like to inform you. If you agree, we will use the following data to process you in our newsletter system:

– Name
– E-mail address

The storage of this data falls under the legal basis; permission.

7. For conducting a customer satisfaction survey.
If you want to participate in our customer satisfaction survey, we will save the following data:
– First and last name
– E-mail address

The storage of this data falls under the legal basis; permission.

Cookies we use
Star Remedies B.V. uses functional cookies. A cookie is a small text file that is stored on your computer, tablet or telephone when you first visit a website.

Star Remedies B.V. uses cookies with purely technical functionality so that the website works as intended.

If Star Remedies B.V. you need permission to place cookies, we will ask you this during your first visit to this website. Star Remedies B.V. You also refer to our cookie statement.

You can opt out of cookies by setting your internet browser so that it no longer stores cookies.

Transfer to partners
Star Remedies B.V. works with various suppliers and partners to perform our services. These suppliers & partners include parties that:

– Send our newsletters
– Send our mail
– Handle our payments & collections
– Take care of our web hosting

We have concluded processing agreements and / or confidentiality agreements with sub-processors to guarantee the security of your data. Star Remedies B.V. only works with partners who can comply with the AVG legislation.

Some of our partners are outside the European Economic Area. We have taken appropriate measures with these partners, which have been contractually agreed through a processing agreement / Data Processing Addendum. In this way we ensure that your data is properly protected.

Transfer to third parties
In principle, we do not share or sell data with persons or organizations outside of Star Remedies BV, except with partners as described above. It is also possible that Star Remedies B.V. be obliged to provide your data on the basis of a legal obligation.

The security of your data
Star Remedies B.V. has taken appropriate technical and organizational security measures to protect your personal data against misuse, unlawful or unauthorized use and loss.
All parties that provide your data for Star Remedies B.V. process (sub-processors) or be able to see (think of employees or temporary workers) sign a processing agreement or confidentiality agreement.

How long is your data stored
Star Remedies applies B.V. for various data streams. different retention periods. Of course you always have the right to receive Star Remedies B.V. to delete your data. See also the heading “Your rights”.

E-mail older than 5 years will be deleted unless they are still relevant for the execution of an agreement or resolving a dispute.

Invoices and quotes:
Invoices and quotations are deleted after the legal retention period of 7 years. Your data will remain in our billing system until that time.

You can remove yourself from our newsletter system at any time.

Your rights
You have the right to view, correct and delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Star Remedies B.V. You also have the right to data transferability.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to

To make sure that the request for inspection has been made by you, Star Remedies asks B.V. send you a copy of your proof of identity with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen service number (BSN) black. This is to protect your privacy. If your request relates to a cookie then I ask you to also send it.

We will respond to your request as quickly as possible, but no later than within four weeks. Star Remedies B.V. would also like to point out that you have the possibility to file a complaint with the national data protection authority, the Dutch Data Protection Authority.

Camera images
To protect us and our products, we use camera surveillance in and around the warehouse. These camera images will be stored for 30 days and will be deleted after this period, unless the images are necessary for a criminal investigation.

Report a data breach
If, despite all precautions, a data breach occurs, Star Remedies B.V. comply with the obligation to report data breaches and we will report this breach within 72 hours of discovery to the Dutch Data Protection Authority.

If you discover a data breach, Star Remedies asks B.V. you kindly do this as soon as possible but in any case within 24 hours after you have discovered the leak with Star Remedies B.V. to share by sending an email to We can then take immediate action.

This privacy statement only relates to the personal data that Star Remedies B.V. processed for the points discussed in this agreement. Star Remedies B.V. does not accept any responsibility or liability for (the operation and / or content of) websites or services of third parties.

Changes to this statement
The content of this privacy statement can be changed at any time by Star Remedies B.V. to respond to new developments in the field of legislation or regulations or changes within the company.

You can subscribe to our newsletter where we will keep you informed of any changes. In any case, Star Remedies B.V. You must consult this privacy statement regularly to keep abreast of our privacy policy.

By continuing to use the services of Star Remedies B.V. after changes. you agree to these changes.

Do you have any further questions or comments? Then you can contact Star Remedies B.V. via e-mail, or by post:

Star Remedies B.V.
T.a.v .: Privacy – Star Remedies B.V.
Sloterweg 150
1171 CV Badhoevedorp
Star Remedies B.V. is registered with the Chamber of Commerce under number 34097765.

Version: July 2019

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